Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise isn’t a slogan - it’s a binding commitment to every homeowner in Cherry Hill and the surrounding South Jersey communities we’ve served since 1984. If something isn’t right after we leave, we come back and make it right. No paperwork to file, no arguments about what counts as “defective,” no runaround. We fix it because our name is on it, and because we plan to be the chimney company you call for the next thirty years. That only happens if we earn your trust on every single job.

Call (856) 543-2929

Our guarantee is governed by something we call the K.E.Y.S. code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines, our owner, put these values in place over four decades ago, and they haven’t changed. A company that plans to be in Cherry Hill for another generation doesn’t cut corners on the work or the warranty that backs it.

What’s Covered

• Workmanship on every chimney sweep, repair, and installation. Our technicians are trained on the specific techniques required for DuraFlex liners, HeatShield resurfacing, Gelco caps, and the other professional-grade brands we install - not generic substitutes. If a joint fails, a seal doesn’t hold, or a cap doesn’t fit the way we specified, we return and correct it at our expense.
• Parts and materials from name-brand manufacturers. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. These aren’t builder-grade materials you pick up at a hardware store. They’re engineered for the temperature swings, freeze-thaw cycles, and coastal moisture that South Jersey chimneys endure. If a factory defect surfaces in a part we supplied, we handle the replacement and the labor to install it.
• Cleanup that leaves your home as we found it. Chimney work is inherently messy - soot, creosote, brick dust, old mortar. Our crews use drop cloths, HEPA vacuums, and shoe covers. If we miss a spot, track something through your hallway, or leave debris in your Cherry Hill driveway, call us. We’ll return to clean it properly.
• On-time arrival for scheduled appointments. We’ll be there when we say. If our technician is running more than fifteen minutes behind, our office calls you with an updated ETA. We don’t believe in “sometime between 8 and 5” windows that waste your Saturday.
• Honest pricing with no surprises on the bill. The number on your estimate is the number on your invoice. We don’t discover “hidden problems” that miraculously double the cost once we’re on your roof. Our Level-2 camera inspections produce photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman - so you understand what needs doing now, what can wait, and what it will actually cost.

Our Satisfaction Promise

Here’s exactly what happens if you’re not satisfied with any aspect of our work. Call (856) 543-2929. A live person answers, 24 hours a day, 7 days a week - not a voicemail tree, not a callback queue. You explain what’s wrong. We schedule a return visit, usually within 48 hours for non-emergency issues and same-day for anything involving carbon monoxide risk or structural safety. Our technician arrives in uniform, reviews the original scope of work, and corrects the problem. No re-inspection fees, no “trip charges,” no paperwork to justify the return.

If we installed a liner, cap, or crown and it isn’t performing as specified, we don’t debate whether it’s “bad enough” to qualify. We fix it. Russell Haines has operated this way since 1984 because it’s simpler than managing complaints, and because it’s the only way a local business survives four decades in Cherry Hill. The 90-Day Done Right Promise covers the full range of our services: chimney cleaning and sweeping, chimney repair, fireplace services, chimney cap and crown installation, and chimney liner and rebuild work.

We’re also realistic. Some conditions are outside our control - chimney fires caused by neglected maintenance after our visit, damage from severe weather events, or modifications made by another contractor after we left. We explain these boundaries clearly before we start work, not after something goes wrong. Transparency is part of the promise.

Licensed & Insured Backing

A guarantee is only as solid as the company behind it. Hearthstone Chimney Co. is licensed and insured, which means there’s real financial backing for every promise we make. If a technician is injured on your Cherry Hill property, our workers’ compensation coverage handles it - not your homeowner’s policy. If accidental damage occurs to your roof, siding, or interior during a chimney repair, our general liability insurance covers the repair. We’ve carried this protection continuously since 1984, and we maintain coverage limits appropriate for the scope of work we perform.

Licensing matters because chimney work in New Jersey involves building codes, fire safety standards, and in some municipalities, permit requirements. Our technicians understand when a permit is needed for a liner replacement or structural rebuild, and we handle that paperwork as part of the job. An unlicensed operator might skip this step, leaving you with a code violation that surfaces when you sell your home.

Insurance and licensing are the guarantee behind the guarantee. The 90-Day Done Right Promise is our word. The policies backing it are the financial assurance that we can keep that word, even in the unlikely event something goes seriously wrong. After 42 years in business, we’ve learned that the cheapest bid is rarely the safest one. We don’t compete on price by cutting the coverage that protects you.

Every technician who enters your home has passed a background check and arrives in uniform. Most jobs are completed in a single visit, which means fewer scheduling complications and less disruption to your day. Before any work begins, you receive upfront pricing - a square deal, no surprises on the bill.

If you have questions about what’s covered, what’s not, or how the 90-Day Done Right Promise applies to your specific chimney situation in Cherry Hill, call (856) 543-2929. A live person will answer, and we’ll walk you through it directly.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Cherry Hill since 1984.